When Margarita Medina buys a SIM card from Increase Cell from Goal, it doesn’t work on her cellphone. Now she needs her $50 again.
QUESTION: I’m making an attempt to get a $50 refund for a Increase Cell service SIM card I purchased from Goal. It doesn’t work.
Christopher Elliott, the Journey Troubleshooter
Goal instructed me to contact Increase Cell. I did, however Increase Cell mentioned the refund needed to come from Goal.
I known as Goal again, and as an alternative of giving me a refund, it wished me to simply accept a $50 present card. I don’t desire a present card — I desire a refund for a Increase Cell SIM card that doesn’t work. Are you able to assist me get my a refund?
— Margarita Medina, Wilmington, Calif.
ANSWER: Goal ought to have offered you a cellphone service that labored. And if it couldn’t, it ought to have refunded you the $50 you spent on the Increase Cell plan.
Increase Cell sells pay as you go calling plans in america. The $50 you spent lined limitless discuss, texting and knowledge and not using a contract, which is a so-so deal. (You are able to do higher by purchasing round for an eSIM, which doesn’t require a bodily card, however I digress).
If all this discuss of SIMs, eSIMs and limitless knowledge confuses you, don’t fear. It’s that confusion that retains prospects coming again to shops to purchase antiquated know-how. And it might be a lot worse; you possibly can be trapped in a calling plan on a locked cellphone, which is a large ripoff. However once more, I’m going off-topic, so I’m sorry about that.
Goal’s refund coverage suggests it is best to be capable to get a full money refund for the Increase Cell card. There are a couple of particular guidelines relating to the return of cell phones. Goal says telephones bought with a provider contract could also be topic to early termination charges. It says contract objects and provider plans should be returned to a Goal retailer with assist from a Goal tech rep. And it says a restocking cost of as much as $35 for telephones could apply. However these guidelines mustn’t apply to your SIM.
Backside line: You must get all your a refund.
I additionally observed that you just wrote lengthy sentences in all lowercase, which can have been complicated for individuals studying your criticism. It’s vital to all the time use full sentences with correct punctuation, in order that there’s no query about what you’re making an attempt to say.
I contacted Goal in your behalf, and it refunded the $50 you spent in your Increase Cell plan.
© 2025 Christopher Elliott.
