By Christopher Elliott | Drawback Solved
Q: I not too long ago signed up for the Pompa Program, which in response to its web site treats unexplained weight acquire, mind fog, and sleep issues with a mix of one-on-one teaching, dietary supplements and webinars. It provided a money-back assure.
I adopted this system for the 5 months required however didn’t see any outcomes. I submitted a request for my a reimbursement.
A: I’m sorry this system didn’t be just right for you. The Pompa Program ought to have addressed your issues promptly.
It seems such as you signed up for a course that features six well being teaching appointments, a devoted assist textual content and chat, 5 months of dietary supplements, entry to the Pompa group and weekly webinars, and entry to one thing known as a “Cellular Solution Portal.” This system has a minimal five-month dedication.
The Pompa Program additionally provides a money-back assure if you don’t expertise any enchancment in your well being or don’t make progress towards your success objectives.
However the assure has some positive print. To qualify, you could full this system inside 5 months, attend all scheduled calls, full all homework, adjust to the eating regimen and complement suggestions, and full all questionnaires. Claims for the money-back assure should be submitted inside 30 days of your commencement from this system. If permitted, the refund will probably be processed inside 5 enterprise days, in response to your contract.
Based mostly in your correspondence, you accomplished this system and requested a full refund throughout the allotted time. However the firm solely provided a partial refund of $2,460. It seems that your refund quantity relies on elements similar to your willingness to make changes with the well being coach, your well being coach conferences, your shopper care specialist conferences, your compliance with the eating regimen and coach suggestion and complement utilization.
I contacted the Pompa Program in your behalf. It agreed to challenge a full refund, as promised, so long as you signal a confidentiality settlement. You probably did — however solely after telling us that your case had been resolved.
Initially Printed: July 30, 2025 at 9:29 PM PDT
