These US airports rank highest for buyer satisfaction

Virtuoso Vice President of International Public Relations Misty Belles on the most recent developments within the journey business and divulges the highest locations for vacationers.

Touring by means of an airport to catch a flight can usually be a busy and chaotic time for a lot of passengers. Some airports, although, could make the expertise extra pleasing – or not less than simpler – than others.

Based on J.D. Energy’s “2024 North American Airport Satisfaction Study,” 60% of North American air journey passengers it surveyed indicated that they loved their airport expertise to some extent.

Utilizing metrics like “ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and arrival/from airport experience,” the research decided how mega-, large- and medium-sized North American airports carried out when it got here to total buyer satisfaction.

THESE ARE THE TOP-RATED AIRLINES FOR CUSTOMER SATISFACTION

These are the mega airports that J.D. Energy discovered scored the very best for total buyer satisfaction. The research thought-about airports that deal with greater than 33 million flyers yearly to fall within the “mega” class.

1. Minneapolis–Saint Paul Worldwide Airport

Passengers check-in close to the Delta gates at Minneapolis–Saint Paul Worldwide Airport. (Anthony Souffle/Star Tribune through Getty Photos / Getty Photos)

When it got here to total buyer satisfaction, Minneapolis–Saint Paul Worldwide Airport topped different mega airports, scoring 671 out of a attainable 1,000. Brian Ryks, the CEO of proprietor Metropolitan Airports Fee, stated the No. 1 rating “acknowledges the work and focus of all airport employees and our partners who ensure our airport facilities, services and hospitality are maintained at the highest levels and exceed travelers’ expectations.” 

2. Detroit Metropolitan Wayne County Airport

Vacationers at Detroit Metropolitan Wayne County Airport in Detroit, Michigan, on Thursday, Dec. 22, 2022. (Matthew Hatcher/Bloomberg through Getty Photos / Getty Photos)

Detroit Metropolitan Wayne County Airport’s rating was simply 28 factors decrease than Minneapolis’. Roughly 800 flights by 17 airways take off from the airport every day.

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3. Phoenix Sky Harbor Worldwide Airport

An American Airways aircraft taxis at Phoenix Sky Harbor Worldwide Airport on November 9, 2017, in Phoenix, Arizona. (DANIEL SLIM/AFP through Getty Photos / Getty Photos)

Greater than 48 million vacationers went by means of Phoenix Sky Harbor Worldwide Airport, which positioned third with a 633 buyer satisfaction rating, over the course of final 12 months.

4. John F. Kennedy Worldwide Airport

Exterior view of JFK Airport in New York on Nov. 19, 2023. (KENA BETANCUR/AFP through Getty Photos / Getty Photos)

John F. Kennedy Worldwide Airport ranked No. 4 for total buyer satisfaction, J.D. Energy stated. The airport is situated exterior of New York Metropolis within the borough of Queens.

5. Dallas Fort Value Worldwide Airport

Shuttle vans ready for passengers arriving at Dallas Fort Value Worldwide Airport in Dallas. ( HUM Photos/Common Photos Group through Getty Photos / Getty Photos)

Dallas Fort Value Worldwide Airport, fifth amongst mega airports, supplies flights to 193 home and 67 worldwide nonstop locations, in line with its web site.

Along with mega airports, the research recognized which large- and medium-sized airports vacationers discovered most satisfying.

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For big airports serving 10 million to 32.9 million passengers yearly, John Wayne Airport in California’s Orange County acquired first place, J.D. Energy stated. Indianapolis Worldwide Airport scored 687, making it the medium-sized (between 4.5 million and 9.9 million passengers a 12 months) airport with the very best buyer satisfaction.