By Christopher Elliott | Journey Troubleshooter
Q: I rented a automobile from Sixt in Texas not too long ago. Whereas driving in Large Bend Nationwide Park, I received two flat tires and needed to substitute them.
My financial institution confirmed my account data was right, however the cash by no means arrived. I filed a criticism with the Shopper Monetary Safety Bureau, however they didn’t take any motion. I’m at my wits’ finish. Are you able to assist me get my $385 again? – Ray Cook dinner, Invercargill, New Zealand
A: It is a basic case of an organization giving a buyer the runaround. Sixt made a promise to refund you, a promise it ought to have honored.
Earlier than we determine what occurred to your refund, let’s rewind to the nationwide park the place you had your flat tires. You known as Sixt, which couldn’t swap out your car due to your location. Large Bend is gorgeous, nevertheless it’s in the course of nowhere.
What went unsuitable? As I learn between the strains, right here’s what I believe might need occurred. You had been renting a automobile from a German rental firm in america, however you’re primarily based in New Zealand. Someplace alongside the way in which, Sixt might need confused a few of your banking codes. It in all probability ought to have simply credited the cash again to your card as a substitute of making an attempt to do a financial institution switch.
Initially Revealed: July 23, 2025 at 2:37 PM PDT
