A brand new record has named the highest 10 international world-class airways, and one small airline made the record for the primary time ever, whereas a boutique Texas provider additionally claimed high honors in a separate U.S. rating.
The distinguished APEX “World Class” award, offered yearly by the Airline Passenger Expertise Affiliation, acknowledges simply 10 airways worldwide that meet the very best requirements of service, security and passenger satisfaction.
This 12 months, Fiji Airways, the nationwide provider of the South Pacific nation, landed on the record for the primary time, making it the smallest airline by fleet measurement to ever obtain the APEX honor and the primary in Oceania to obtain it, in accordance with the airline.
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Andre Viljoen, managing director and CEO of Fiji Airways, stated in an announcement that the popularity, which was introduced Sept. 11, “is a proud and historic moment for the airline and for Fiji.”
Andre Viljoen, heart, accepts the APEX World Class award Sept. 11, 2025, in Lengthy Seaside, Calif. (Rodin Eckenroth/Getty Photographs for Fiji Airways)
“In 2016, we were ranked outside the world’s Top 100 airlines,” Viljoen stated. “Right this moment, by means of sheer grit, relentless innovation and the unbreakable spirit of our individuals, we now have risen to be named one of many Prime 10 Airways on the earth.
“This recognition is not just an award. It’s about showing every Fijian, and every member of our team, that we can achieve the impossible.”
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The airline additionally revamped its eating with Pacific Rim-inspired delicacies, retrained a whole bunch of cabin crew and created a group of “World Class Trainers” to make sure service met international requirements.
Fiji Airways is the smallest airline by fleet measurement to obtain the dignity, in accordance with the provider. (James Gourley/Getty Photographs)
Based in 1951 and referred to as Air Pacific till 2012, Fiji Airways now flies to a number of cities in the USA, together with Los Angeles, San Francisco, Dallas and Honolulu.
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The opposite airways honored on APEX’s “World Class” record this 12 months, in no specific order, are All Nippon Airways, Emirates, Japan Airways, Oman Air, Qatar Airways, Saudia, Singapore Airways, Turkish Airways and Xiamen Airways.
Japan Airways was honored particularly for security and well-being. Saudia was honored for service-guest expertise, and Turkish Airways received “Best in Class: Sustainability and Food & Beverage Execution.”
“Achieving this higher standard reflects dedication not only to outstanding service and comfort but to safety, sustainability and customer satisfaction that resonate with travelers today,” APEX CEO Joe Chief stated in an announcement.
A passenger snaps a photograph throughout a enterprise class flight on Qatar Airways. (iStock)
“This distinction marks a significant stride toward a future where every flight should be benchmarked against a higher standard of world-class quality,” he added.
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APEX evaluates every airline by means of skilled audits, yearlong buyer evaluations and knowledgeable peer assessments, in accordance with the corporate.
“Smaller and regional carriers are starting to challenge the big players by focusing on niche excellence, better service, cultural authenticity and a sense of place that the mega-airlines can’t always replicate,” stated Francis Hellyer, co-founder and CEO of Tickadoo, an AI-powered service that helps individuals uncover and e book experiences in main cities.
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And that pattern isn’t restricted to worldwide airways.
Passengers reward public constitution airline JSX for feeling “almost like flying private.” (Shelby Tauber/Bloomberg by way of Getty Photographs)
Journey + Leisure journal launched its 2025 World’s Finest Awards survey of U.S. home airways in July, and readers selected JSX, a Houston-based boutique public constitution provider that provides personal jet–fashion service across the nation. It was the second 12 months in a row JSX topped the record.
Readers praised it for quick, 20-minute check-ins and free Wi-Fi. It outscored its closest competitor by greater than 12 factors, in accordance with the outlet.
Flying JSX is “almost like flying private,” one Journey + Leisure reader stated. “Friendly staff, easy check-in, help with boarding, luggage.”
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The record, which highlights airways for timeliness, security, customer support and facilities, additionally included Hawaiian Airways, Breeze Airways, Alaska Airways and Delta Air Strains within the high 5. Delta was the one main “big four” provider to rank that top.
Rounding out the highest 10 have been JetBlue, Southwest, United, American and Solar Nation, reflecting a mixture of legacy airways and newer low-cost carriers.
