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Tons of of Fitbit customers reported an outage with their exercise tracker on Tuesday morning, with many airing their frustrations on social media.
In response to DownDetector, customers reported points with their Fitbit earlier than 7:30 a.m. on Tuesday.
Google’s Fitbit sells an array of health trackers for actions like a run, stroll, hike or bike trip. It additionally displays private metrics like coronary heart charge and high quality of sleep.
Particularly, a string of shoppers replied to the corporate on X saying their Fitbit Encourage HR Health Tracker is not syncing, and that their login credentials aren’t working regardless of following all of the troubleshooting steps.
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Some have additionally famous that they acquired a “server error.”
“Internal server error. Cannot log on the Fitbit after sync failed,” one consumer wrote to Fitbit Help.
FOX Enterprise reached out to Google for remark.
Fitbit Help has been replying to consumer complaints, saying it’s conscious that a difficulty has been occurring.
“We have been having similar reports about it,” the corporate replied to at least one consumer on X.
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The corporate is instructing some customers to pressure give up the app, restart their cellphone and to log again in. It is also telling clients to make sure their Fitbit app is up to date to the most recent model.
If that does not remedy the problem, the corporate is instructing customers to direct message Fitbit Help.
“Please DM us your Fitbit Email account, the device that you have, your full name, and country of residence, so we can check on it,” the corporate stated.
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