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United Airways has reportedly apologized to a lady who claimed flight crew members requested her to take away her toddler son’s ventilator, leaving her “humiliated” throughout a flight earlier this month.
Melissa Sotomayor posted a now-viral TikTok video recounting how the crew aboard her March 8 flight from Tampa, Florida, to Newark, New Jersey, tried to make her detach her 21-month-old son’s ventilator and a tracheostomy tube, which he will depend on, and stow the gadgets so the airplane may take off.
“This message is for United Airlines,” Sotomayor stated within the video. “The way that you treated my son when we were attempting to fly home from Tampa to Newark was absolutely ridiculous.”
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Melissa Sotomayor stated she had no issues flying together with her toddler son to Tampa, however on the return journey house to New Jersey flight crew members requested that she take away her son’s ventilator regardless of paperwork displaying he had been cleared to fly. ( AaronP/Bauer-Griffin/GC Photographs, File / Getty Photographs)
Within the practically 10-minute video, which has racked up greater than 1.2 million views, Sotomayor stated her son is “medically complex” after being born untimely at 22 weeks gestation.
Sotomayor stated she obtained medical clearance and documentation that her son may fly safely from the airways and his docs – a pulmonologist and pediatrician. She stated they didn’t have any issues flying to Tampa and solely had points on the return flight house.
Sotomayor stated the United flight crew made her really feel “disrespected” and “humiliated.” (iStock / iStock)
When one flight attendant instructed her to detach her son from the machines, Sotomayor stated she couldn’t as a result of “they are keeping him alive” and offered the documentation.
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A second flight attendant then approached and instructed her that if she didn’t comply they might have to maneuver her seats, Sotomayor stated. The mom stated he then confirmed the documentation a second time and stated that her seats had been chosen by the airline’s accessibility division earlier than the flight.
Sotomayor stated within the video that she would not fly United once more. (Andia/Common Photographs Group through Getty Photographs, File / Getty Photographs)
A 3rd flight attendant then instructed her to take away the gadgets, saying her son would “be OK until we’re in the air at a high enough altitude.” Sotomayor stated she refused.
A close-by passenger intervened and apologized for the best way the flight crew was treating her, Sotomayor stated.
However then the captain bought concerned and instructed Sotomayor that she was “being difficult,” the mom stated within the video.
Ticker Safety Final Change Change % UAL UNITED AIRLINES HOLDINGS INC. 74.87 +0.83
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Sotomayor stated she confirmed the paperwork to the captain, who continued to say that her son’s medical gear was a hazard to different passengers and to her son, and that she was not following Federal Aviation Administration (FAA) pointers.
“I was really upset by the way we were humiliated in front of others in the way we were talked to,” Sotomayor stated. “The captain talked to me as if I was purposely endangering my son, and they were unwilling to listen to the fact that my son was dependent on this equipment to keep him alive.”
The flight lastly took off greater than an hour later, in response to Sotomayor, who stated she then contacted United concerning the ordeal.
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“I have felt so disrespected by these airlines, well, United Airlines,” she stated, “and I will never fly United again.”
