Unified Client grievance portal accelerates case disposal, attracts 1,388 NRIs | India Information

NEW DELHI: The government’s unified digital platform, e-Jagriti, which permits shoppers to file and monitor grievances with all shopper commissions, has garnered over 2.7 lakh registered customers, together with 1,388 NRIs, since its launch on Jan 1.In an announcement, the buyer affairs division stated on Sunday that as of Nov 13, the unified portal has facilitated over 1.3 lakh case filings and ensured the disposal of greater than 1.27 lakh instances. “This yr, 466 complaints by NRIs have been filed by way of the platform, with main participation from nations such because the US (146), UK (52), the UAE (47), Canada (39), Australia (26) and Germany (18),” it stated.The e-Jagriti platform integrates legacy techniques and portals right into a single seamless interface. It streamlines procedures for residents by decreasing paperwork, minimising journey and eliminating bodily documentation. It additionally strengthens entry for NRIs by eradicating geographical boundaries and permitting them to claim their shopper rights from overseas.The division stated with its OTP-based registration, e-Jagriti permits individuals, together with NRIs, to file complaints, make digital or offline charge funds, take part in digital hearings, change paperwork on-line and monitor instances in actual time. It’s operational on the Nationwide Client Disputes Redressal Fee (NCDRC) and in all states and UTs“NRIs and residents can file and handle instances from any location, with safe end-to-end encryption and role-based permissions. Automated workflows, real-time updates by way of SMS/e mail, and digital hearings have contributed to disposal charges exceeding 100% in 10 states and within the NCDRC not too long ago. Options akin to multilingual interfaces and accessibility instruments make it user-friendly for various demographics, whereas integration with Bharat Kosh and PayGov gateways ensures hassle-free charge funds,” an official stated.The division stated the platform has recorded a rise in disposal effectivity this yr. Between July-Aug, 27,545 instances had been disposed of in opposition to 27,080 filed, and in Sept-Oct, 24,504 instances had been disposed of in opposition to 21,592 filed — each surpassing the 2024 efficiency and demonstrating quicker decision of complaints. ezstandalone.cmd.push(perform () { ezstandalone.showAds(119); });

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