DEAR TRAVEL TROUBLESHOOTER: I’m an American Airways frequent flier, and I lately booked an award ticket with Japan Airways, an American companion. The flight was from New Delhi to Haneda Airport, then on to San Francisco.
Christopher Elliott, the Journey Troubleshooter
A few days earlier than my flight, I referred to as American Airways to improve the Japan-to-United-States leg of my journey to enterprise class. Sadly, the agent canceled my whole ticket with out telling me. I obtained off the cellphone pondering that my ticket was nonetheless legitimate.
Once I contacted Japan Airways the day earlier than my flight to test on my vegetarian meal, a consultant advised me that there was no reservation for me. I referred to as American Airways and spoke with a supervisor, who reviewed the notes of my name. She mentioned the agent had written that I had canceled my flight. This, in fact, was not true.
— Satrupa Kagel, Taos, New Mexico
ANSWER: American Airways shouldn’t have canceled your ticket, and it ought to have rapidly refunded the additional cash you needed to spend.
This brings me to the principle takeaway for the remainder of us: American ought to have discovered a manner of fixing this with out you having to pay one other cent. You must by no means pay for a ticket or a lodge room within the hope that the journey firm will refund you. It in all probability received’t.
However not for you on this case! I reached out to American Airways in your behalf. A consultant referred to as you and mentioned the rationale for the shortage of response was a “high turnover” within the customer support division. (I can solely think about.) You acquired a full refund to your ticket and your miles — a terrific decision.
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