This website collects cookies to deliver better user experience. Cookie Policy
Accept
Sign In
The Wall Street Publication
  • Home
  • Trending
  • U.S
  • World
  • Politics
  • Business
    • Business
    • Economy
    • Real Estate
    • Markets
    • Personal Finance
  • Tech
  • Lifestyle
    • Lifestyle
    • Style
    • Arts
  • Health
  • Sports
  • Entertainment
Reading: Home Depot Revamps Tech Leadership to Focus on Customers
Share
The Wall Street PublicationThe Wall Street Publication
Font ResizerAa
Search
  • Home
  • Trending
  • U.S
  • World
  • Politics
  • Business
    • Business
    • Economy
    • Real Estate
    • Markets
    • Personal Finance
  • Tech
  • Lifestyle
    • Lifestyle
    • Style
    • Arts
  • Health
  • Sports
  • Entertainment
Have an existing account? Sign In
Follow US
© 2024 The Wall Street Publication. All Rights Reserved.
The Wall Street Publication > Blog > Tech > Home Depot Revamps Tech Leadership to Focus on Customers
Tech

Home Depot Revamps Tech Leadership to Focus on Customers

Editorial Board Published April 22, 2022
Share
Home Depot Revamps Tech Leadership to Focus on Customers
SHARE

Home Depot Inc. is doubling down on online shopping, curbside pickup apps and other digital efforts that helped propel sales during the Covid-19 pandemic, shifting its veteran chief information officer to a new full-time executive role overseeing customer technology.

The home-improvement retailer was an early winner during the pandemic, when locked-down consumers turned to do-it-yourself projects around the home. Home Depot was among a group of companies that benefited from demand created by the lockdown.

Some of those companies have reverted to prepandemic levels, with Netflix Inc. warning this week that gains made during the pandemic hid fault lines in its business. Netflix shares plunged 35% following its first-quarter earnings report on Tuesday, the stock’s second-worst one-day decline ever.

Home Depot shares were trading at $310 on Thursday, below their peak of $415 in December 2021, but above the $152 that they commanded near the beginning of the pandemic in March 2020.

Amid the lockdowns and social distancing, customers flocked to its physical and online stores, spending savings gleaned from staying at home and government stimulus checks on home-improvement projects.

The new customer-facing technology leadership role is aimed at helping the company maintain that momentum.

The company on Tuesday named CIO Matt Carey as executive vice president of customer experience. Fahim Siddiqui is stepping in as CIO, overseeing technology strategy, infrastructure and software development. Mr. Carey joined Home Depot in 2008 as executive vice president and CIO, and Mr. Siddiqui served as the company’s senior vice president of information technology since 2018.

“We created a new role that reaffirms our commitment to make shopping at Home Depot a truly interconnected, easy experience for our customers,” Paul Mayer, a company spokesperson, said Thursday. Mr. Carey and Mr. Siddiqui weren’t available for comment.

Home Depot said both positions will report to Chief Executive Ted Decker, who started in his new role in March, after serving as chief operating officer and president.

Mr. Carey, who started as CIO in 2008, contributed to the company’s efforts to accommodate Covid-19 lockdowns and other restrictions by deploying digital tools to manage limited-capacity store operations, curbside pickup and online transactions.

Home Depot is the world’s largest home-improvement retail company, with a net worth of about $350 billion. Here’s an inside look at how it became the dominant player in home improvement by catering to its professional customers. Photo: Katie Wise

In his new role, Mr. Carey will be responsible for the vision, design and development of customer-experience technologies. Mr. Siddiqui will direct technology strategy, infrastructure and software development for retail stores, supply-chain facilities, offices and online systems, the company said.

“I have seen several CIOs make the move to a more customer-focused role and away from traditional IT,” Tim Crawford, CIO strategic adviser at Los Angeles-based enterprise IT advisory firm AVOA. He said it makes sense to have a CIO oversee the underlying technology for customer experience tools, “in terms of understanding the tools, capabilities, integrations and requirements.”

Write to Suman Bhattacharyya at [email protected] and Angus Loten at [email protected]

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

TAGGED:Tech NewsWall Street Publication
Share This Article
Twitter Email Copy Link Print
Previous Article Snap Results Hit by Disruptions in Digital Ad Market Snap Results Hit by Disruptions in Digital Ad Market
Next Article CryptoZilla VC’s Co-founder, Syed Dhihan Known as Crypto Zeinab, Making Every Possible Attempt to Establish a strong VC Marketing firm CryptoZilla VC’s Co-founder, Syed Dhihan Known as Crypto Zeinab, Making Every Possible Attempt to Establish a strong VC Marketing firm

Editor's Pick

Nicki Minaj Calls Cardi B’s Daughter ‘Ugly’; Cardi Shoots Again That Nicki’s Son Is Nonverbal Because of Drug Use Throughout Being pregnant

Nicki Minaj Calls Cardi B’s Daughter ‘Ugly’; Cardi Shoots Again That Nicki’s Son Is Nonverbal Because of Drug Use Throughout Being pregnant

Studying Time: 3 minutes The Nicki Minaj vs. Cardi B beef has been occurring for years. Like, mainly for so…

By Editorial Board 4 Min Read
Maggie Baugh: Every part We Know About Keith City’s Rumored New Girlfriend
Maggie Baugh: Every part We Know About Keith City’s Rumored New Girlfriend

Studying Time: 3 minutes Is Keith City hooking up together with his…

4 Min Read
Map: See the place California FAIR Plan seeks house insurance coverage fee hikes
Map: See the place California FAIR Plan seeks house insurance coverage fee hikes

The FAIR Plan, California’s last-resort insurance coverage program for owners needing fireplace…

5 Min Read

Oponion

Girls of the West are making political historical past—and have been for 130 years

Girls of the West are making political historical past—and have been for 130 years

Even earlier than ladies had the precise to vote, they…

December 8, 2024

Gentle temperatures anticipated in Bay Space with slight probability of rain mid-week

Though temperatures are anticipated to be…

October 14, 2024

Amazon Charging Authors for Ebook Returns Makes for a Not So Pretty Summer for Amazon Authors and Consumers

By Annie Truth It is not…

June 27, 2022

This Soul-Warming Cauliflower Soup Proves Easy Can Style Luxurious

In case you’ve been round right…

October 7, 2025

How Trump’s commerce warfare is already effecting California’s ports

By Levi Sumagaysay | CalMatters California’s…

May 29, 2025

You Might Also Like

Rating Tech Treasure for Much less in Amazon’s Prime Huge Deal Days
Tech

Rating Tech Treasure for Much less in Amazon’s Prime Huge Deal Days

Amazon's Prime Day sale occasions appear to return round quicker yearly, and that is partly as a result of they're.…

18 Min Read
It Will not Be Faux Fall for A lot Longer—Inventory Up on Chilly-Climate Gear Now
Tech

It Will not Be Faux Fall for A lot Longer—Inventory Up on Chilly-Climate Gear Now

Sadly, many of the US is at the moment within the throes of Faux Fall. Let me say it: 75-degree…

6 Min Read
We have Already Noticed 283 Nice Amazon Prime Day Offers
Tech

We have Already Noticed 283 Nice Amazon Prime Day Offers

Amazon Prime Day is right here. Once more. Technically, Amazon calls this Amazon Prime Massive Deal Days, however to everybody…

67 Min Read
You Cannot Afford To not Examine Out These Killer Prime Day Headphone Offers
Tech

You Cannot Afford To not Examine Out These Killer Prime Day Headphone Offers

Amazon Prime Day brings gross sales of all types, however a few of our favourite offers are people who double…

6 Min Read
The Wall Street Publication

About Us

The Wall Street Publication, a distinguished part of the Enspirers News Group, stands as a beacon of excellence in journalism. Committed to delivering unfiltered global news, we pride ourselves on our trusted coverage of Politics, Business, Technology, and more.

Company

  • About Us
  • Newsroom Policies & Standards
  • Diversity & Inclusion
  • Careers
  • Media & Community Relations
  • WP Creative Group
  • Accessibility Statement

Contact

  • Contact Us
  • Contact Customer Care
  • Advertise
  • Licensing & Syndication
  • Request a Correction
  • Contact the Newsroom
  • Send a News Tip
  • Report a Vulnerability

Term of Use

  • Digital Products Terms of Sale
  • Terms of Service
  • Privacy Policy
  • Cookie Settings
  • Submissions & Discussion Policy
  • RSS Terms of Service
  • Ad Choices

© 2024 The Wall Street Publication. All Rights Reserved.

Welcome Back!

Sign in to your account

Lost your password?