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Reading: Cracker Barrel dumps consulting agency Prophet after main rebrand backlash from prospects
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The Wall Street Publication > Blog > Markets > Cracker Barrel dumps consulting agency Prophet after main rebrand backlash from prospects
Markets

Cracker Barrel dumps consulting agency Prophet after main rebrand backlash from prospects

Editorial Board Published October 2, 2025
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Cracker Barrel dumps consulting agency Prophet after main rebrand backlash from prospects
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Founding father of XX-XY Athletics Jennifer Sey analyzes why prospects rejected the pitch to vary the restaurant chain’s brand on ‘The Night Edit.’

Cracker Barrel is ending its partnership with Prophet, the consulting agency behind its failed rebrand.

The chain confronted intense backlash after unveiling a brand new brand and redesigned shops that longtime followers mentioned stripped away what they beloved most concerning the model.

Cracker Barrel’s eating places, lengthy identified for his or her kitschy Americana décor, have been recast in a mode critics known as drab and soulless.

The uproar grew after the corporate dropped its iconic brand of an aged man leaning on a barrel.

CRACKER BARREL ANTI-WOKE CRITICS SLAMMED AS UNINTELLIGENT BY BOSTON GLOBE FOOD CRITIC

A March press launch mentioned Prophet was employed to revamp Cracker Barrel eating places and lead a brand new model advertising marketing campaign.

Ticker Safety Final Change Change % CBRL CRACKER BARREL OLD COUNTRY STORE INC. 44.19 +0.81
+1.87%

On the time, the corporate mentioned: “In collaboration with Cracker Barrel, they are focused on shaping a new brand vision that will enhance market share while preserving the company’s unique heritage. This new strategy will inform brand communication, restaurant redesigns, brand marketing campaigns and a redefined employee value proposition.”

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Individually, Prophet CEO Michael Dunn pledged $4 million in 2020 for the agency’s DEI initiatives, saying the corporate would “bring in Black team members across every level of the firm,” rent a DEI-specific recruiter and supply $4 million in professional bono work to social justice organizations, in line with a 2020 weblog put up.

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