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Reading: Capital One CEO says US customers are in ‘good condition,’ however there are ‘worrying indicators’
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The Wall Street Publication > Blog > Markets > Capital One CEO says US customers are in ‘good condition,’ however there are ‘worrying indicators’
Markets

Capital One CEO says US customers are in ‘good condition,’ however there are ‘worrying indicators’

Editorial Board Published April 23, 2025
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Capital One CEO says US customers are in ‘good condition,’ however there are ‘worrying indicators’
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Stew Leonard’s Wines and Spirits President Blake Leonard on the influence of tariffs on the alcohol business and customers on ‘Mornings with Maria.’

Capital One CEO Richard Fairbank on Tuesday shared his perspective on how American customers are holding up through the monetary establishment’s quarterly earnings name.

He was requested by an analyst about how Capital One views the state of the American shopper in mild of considerations out there surrounding the Trump administration’s tariffs. 

Fairbank mentioned the U.S. shopper “remains a source of strength in the economy,” including that was “true for almost any metric that we look at.”

Capital One CEO Richard Fairbank on Tuesday shared his perspective on how American customers are holding up through the monetary establishment’s quarterly earnings name. (Joe Raedle/Getty Photographs / Getty Photographs)

“Consumer debt serving burdens remain stable near pre-pandemic levels,” he mentioned. “In our card portfolio, we’re seeing improving delinquency rates and lower delinquency entries, and payment rates are improving on a year-over-year basis.”  

CONSUMERS’ SHORT-TERM ECONOMIC EXPECTATIONS FALL TO LOWEST LEVEL IN 12 YEARS, TRIGGER RECESSION WARNING

Fairbank mentioned, “Some pockets of consumers are feeling pressure from the cumulative effects of inflation and higher interest rates,” however he general believed the U.S. shopper “is in good shape.”

The Capital One CEO did notice the share of shoppers making the minimal cost on their bank cards was “running somewhat above pre-pandemic levels,” that means inflation and rates of interest had been weighing on some. 

When it got here to revolve charges, Fairbank mentioned that they had “stabilized over the past year” however had been “below pre-pandemic levels for our major products and segments,” one thing he mentioned was “another healthy indicator.” 

He additionally mentioned traits that Capital One noticed in shopper spending through the first quarter.

“The spend trends were largely stable through the end of the first quarter,” Fairbank instructed analysts and traders. “In recent weeks, we’ve started to see an uptick in spend growth per customer relative to this time last year across our customer segments.”

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He additionally mentioned traits that Capital One noticed in shopper spending through the first quarter. (Kena Betancur/VIEWpress / Getty Photographs)

He partly attributed that to Easter’s later date this 12 months.

“We’ve also seen a recent increase in retail spending, particularly electronics in the past few weeks,” Fairbank reported.

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That, he mentioned, might doubtlessly come from customers making purchases earlier in response to tariffs, however “we’ll have to see over time.” 

In the meantime, spending progress in “T&E” and airfare have slowed a bit, in line with Fairbank. 

“While it’s early, when we look at industry data, there appears to be a bit of a pull forward in auto purchases likely as consumers are trying to get ahead of tariff impacts. And we continue to monitor our application and origination volumes,” he additionally mentioned. “I think also there is some early indication that auction prices are increasing more than seasonal norms. All of this is very early, but that would be what we see right at the margin.” 

President Donald Trump unveiled a 25% tariff on imported passenger autos and light-weight vans final month, in addition to a levy of the identical dimension on sure auto half imports. 

TRUMP’S TARIFFS ARE PUTTING CONSUMERS AND BUSINESSES IN A BIND, TECH ASSOCIATION WARNS

The tariff on imported autos and vans got here into pressure on April 3. In the meantime, the one focusing on auto components is meant to roll out early subsequent month. 

President Donald Trump unveiled a 25% tariff on imported passenger autos and light-weight vans final month. (Francis Chung/Politico/Bloomberg by way of Getty Photographs / Getty Photographs)

In early April, Trump instituted a 90-day pause on reciprocal tariffs and opted to use a ten% obligation throughout that interval on international locations that had not retaliated in opposition to the U.S. for reciprocal tariffs. On the identical time, he lifted tariffs on China to 145%.

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