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Making certain that mobility and accessibility can be found to everybody in Santa Clara County is a prime precedence for Valley Transportation Authority (VTA). Alongside accessible bus and light-weight rail providers, VTA’s ACCESS Paratransit providers can be found for many who are unable to independently use VTA’s fixed-route system as a consequence of their bodily, visible or cognitive disabilities.
ACCESS Paratransit is a shared-ride public transportation service that gives exterior door-to-exterior door transportation throughout the identical service hours and areas as native bus and light-weight rail providers. Riders can anticipate a number of decide ups and drop offs alongside their journeys, similar to a bus.
VTA operates a various paratransit fleet together with cutaways, minivans, sedans, and taxis. The fare for an everyday one-way paratransit journey is established at twice the one-way grownup money fare of VTA’s fixed-route bus and light-weight rail providers.
Figuring out Eligibility for VTA ACCESS
Any particular person with a incapacity who’s occupied with ADA paratransit providers is required to undergo VTA’s eligibility certification course of, which features a one-page Knowledge Card adopted by a telephone interview. An applicant’s conservator, guardian or authorized consultant ought to present supporting documentation with the Knowledge Card.
The People with Disabilities Act (ADA) establishes the factors for paratransit eligibility. Particularly, eligibility is predicated upon practical incapacity to make use of the bus or mild rail system, some or all the time. Eligibility isn’t primarily based on age, financial situation or incapacity to drive an vehicle. Please word that having a medical situation or a incapacity doesn’t routinely qualify somebody as ADA paratransit eligible.
Study extra about functions, fares and journey data by visiting VTA’s ACCESS Paratransit Service webpage.
Thriller Rider Program
VTA’s Thriller Rider Program is an initiative designed to collect suggestions from ACCESS Paratransit shoppers to enhance the standard and reliability of VTA’s providers. By using nameless thriller riders, VTA can establish strengths and weaknesses to assist improve providers and guarantee an inclusive and optimistic transportation expertise for all riders.
All eligible ACCESS Paratransit shoppers with lively consumer IDs can take part in this system. Private Care Attendants (PCA) could accompany shoppers without spending a dime through the journey however aren’t eligible to join this system or full the survey. PCAs could help the consumer in finishing the survey if wanted. Every consumer is eligible to take part in this system one time solely.
Thriller Riders present suggestions on the next service areas:
Security: Notion of safety through the journey.
Reliability: On-time efficiency and communication about delays or adjustments.
Accessibility: Ease of use for riders with mobility, cognitive or sensory wants.
Buyer Service: Interactions with reservationists, dispatch and drivers.
Fleet Upkeep: Cleanliness and situation of automobiles.
Study extra about this system and easy methods to take part by visiting VTA’s Thriller Rider Program webpage.
Mobility Help Program
The Mobility Help Program (MAP) is designed to handle transportation gaps and obstacles for Santa Clara County’s Fairness Precedence Communities, together with older adults, people with disabilities and low-income residences. MAP displays VTA’s dedication to progressive options and partnerships that empower people to attain larger mobility and independence.
How MAP Works
MAP presents varied transportation assets to assist neighborhood members in the best method potential. Group-Based mostly Organizations (CBOs) deal with all application-related questions in addition to administration and distribution of transportation assets. Whereas VTA oversees this system, help with the appliance course of is offered by associate businesses, not VTA.
Eligibility and Software
MAP is open to residents who meet the eligibility standards, together with people from Fairness Precedence Communities. people can be taught extra concerning the eligibility standards and software by contacting one of many 5 associate businesses listed beneath:
Salvation Military (SA)Just for residential program individuals.
Silicon Valley Impartial Dwelling Heart (SVILC)Handle: 25 N 14th St #1000, San Jose, CA 95112Phone: 408-894-9041
Catholic Charities (CC)Handle: 2625 Zanker Rd #201, San Jose, CA 95134Phone: 408-468-0100
Vista Heart for the Blind and Visually Impaired (VBC)Handle: 101 N. Bascom Ave, San Jose, CA 95128Phone: 408-295-4016
St. John Vianney (SJV)Handle: 4600 Hyland Ave, San Jose, CA 95127Phone: 408-258-7832
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