Glastonbury ticket holders have been left 1000’s of kilos out of pocket after a luxurious glamping firm went bust.
Competition-goers who booked their tickets and lodging with Yurtel have been informed the corporate can now not fulfil its orders and has ceased buying and selling with fast impact.
Some had spent greater than £16,500 by Yurtel, with hospitality packages beginning at £10,000.
So as to add insult to damage, prospects discovered that Yurtel had didn’t buy the tickets for the 25 -29 June pageant that they thought had been booked as a part of their packages.
“Yurtel is a hospitality business who pride themselves on looking after our customers, delivering a unique product and striving to create a better client experience year on year. Due to a culmination of factors over the past years, we have failed to be able to continue to do so and are heartbroken.”
The Cash weblog has contacted Yurtel to see if the enterprise has something so as to add.
A number of individuals have additionally reported that they had been unable to pay by bank card on the time of reserving, with the corporate as a substitute asking for a financial institution switch.
Picture:Pic: PA
‘I feel really ripped off’
A type of prospects was Lydia, who informed Cash she was “absolutely gutted” after spending 1000’s.
This yr’s pageant was “really important” to her as she was compelled to overlook out final yr regardless of having tickets as a result of a well being subject that left her needing an operation.
“We tried to get Glastonbury tickets through the normal kind of route and couldn’t get them,” the accountant mentioned.
She ended up reserving with Yurtel in November, sending over all of the funds a month later.
“It’s super expensive. It was really, really important to us. Last year was gutting with the surgery and the whole situation around that was very traumatic, so it was a very special thing to then get the opportunity to go this year. It’s really gutting,” she mentioned.
“I feel really ripped off and I’m really disappointed in the festival, to be honest. I think that response is just pretty rubbish.”
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Yurtel didn’t pay for pageant tickets, Glastonbury says
Glastonbury mentioned Yurtel was one in every of a small variety of campsites native to the pageant website – Worthy Farm – with restricted entry to buy hospitality tickets for his or her visitors in sure circumstances.
However, it had not paid for any tickets for the 2025 pageant earlier than going into liquidation, and so no tickets had been secured for its visitors, it added. Yearly, Glastonbury’s web site says that ticketing agency See Tickets is the one official supply for getting tickets for the pageant.
“As such we have no records of their bookings and are unable to take any responsibility for the services and the facilities they offer,” the pageant mentioned.
“Anybody who has paid Yurtel for a package deal together with Glastonbury 2025 tickets might want to pursue any potential recompense obtainable from them by way of the liquidation course of as outlined of their communication to you.
“We are not able to incur the cost or responsibility of their loss or replacement.”
“We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year’s festival,” the pageant added.
‘Only option’ on provide is ‘pretty weak’
Lydia mentioned she agreed for her particulars to be handed on to Glastonbury, and the pageant has informed her the one choice is to pay for the tickets once more from one other supplier.
“They are not giving us the opportunity to buy the tickets at face value. We would then have to go again and spend another stupidly unreasonable amount of money to be able to go. It’s pretty disappointing,” she added.
“It’s pretty weak that the only option they’re giving people who’ve already lost out on huge amounts of money is to go and spend huge amounts more money.”
It’s left her feeling like she gained’t go to the pageant this yr – and she or he’s not hopeful about getting her a refund.
She mentioned: “To be sincere, I simply don’t assume I can afford it.
“It’s already so much money wasted, and I’m not at all optimistic we’ll get anything back.”
