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A Delta passenger was outraged after allegedly dealing with a protracted line when trying to depart one in all their service’s airport lounges in Atlanta.
The passenger claimed on a Reddit thread, “Line to leave T-terminal Sky Club in ATL,” that it was taking upward of 20 minutes to depart the Sky Membership on the Hartsfield-Jackson Atlanta Worldwide Airport.
“We as a human race have lost our way,” the consumer wrote alongside a picture displaying the string of people allegedly trying to depart the lounge.
DELTA CEO SAYS AIRLINE WILL MODIFY SKYMILES CHANGES: ‘PROBABLY WENT TOO FAR’
“Absolutely insane. No stair access as it’s only allowed for emergencies. Apparently city won’t let them add another set of stairs or elevator,” the consumer continued.
The Delta Sky Membership on the Hartsfield-Jackson Atlanta Worldwide Airport in Georgia. (Jeff Greenberg/Training Photos/Common Photos Group by way of Getty Photos / Getty Photos)
Delta Air Traces informed FOX Enterprise that its T Concourse Delta Sky Membership might have exit wait instances resulting from restricted entry factors within the lounge.
DELTA AIR LINES RESTRICTS ACCESS TO AIRPORT LOUNGES, CHANGES RULES TO EARN ELITE STATUS
“During peak periods, our lounge attendants work diligently to assist customers and advise on departure times,” Delta stated. “We apologize for the inconvenience and thank our Sky Club guests for their patience.”
A Marine Corps veteran claims she was briefly kicked off a Delta flight in San Francisco over her T-shirt. (Kevin Carter/Getty Photos / Getty Photos)
Delta has been engaged on adjusting entry to its lounges after dealing with points with overcrowding. In recent times, the service has seen robust demand for its lounges, prompting the corporate to reassess its loyalty program final yr.
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The corporate made it more durable to achieve entry into its Sky Membership and earn elite frequent flyer standing, however CEO Ed Bastian walked again among the proposed adjustments after backlash from clients.
“It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences,” Bastian stated in October 2023. “We made some difficult program decisions to address this issue and ensure we are delivering elevated service to our Members. But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta.”
At the start of the yr, Delta introduced new premium choices, aiming to boost the advantages for its most loyal clients and preserve its aggressive edge.
